Billing
Refund Policy
Pay Charge subscription and active team-seat fees are non-refundable. Please review this policy before starting or renewing a paid plan.
Effective September 22, 2026
No refunds
Except where applicable law requires otherwise, all Pay Charge subscription payments and team-seat charges are final and non-refundable. We do not provide refunds or credits for partial months, unused time, accidental non-use, plan downgrades, or active seats that were not disabled before billing.
1. Canceling a subscription
You can cancel or change your plan from the Billing page. Cancellation prevents future renewal charges. Your paid access will normally remain available until the end of the current billing period, after which your account will move to the available lower plan.
2. Team-seat billing
Each active team member currently costs $5 per month. Disable a team member before the next billing date if you no longer need that seat. Charges already processed for active seats are not refundable or prorated.
3. Billing errors and duplicate charges
If you believe Pay Charge charged you incorrectly or more than once, email care@paycharge.app promptly with your account email, charge date, amount, and a description of the issue. Do not send a full card number or security code. We will review genuine billing errors, but this does not create a general right to a refund.
4. Merchant-customer refunds
This policy covers fees paid to Pay Charge for its software. It does not govern payments a merchant collects from a customer using a connected gateway. The merchant is solely responsible for its own refund policy and must issue customer refunds through its connected payment processor.
5. Processor fees and disputes
Payment processor fees, foreign exchange charges, chargebacks, reserves, and disputes are governed by the processor's terms. Pay Charge cannot refund or reverse those charges.
6. Related terms
This policy forms part of our Terms and Conditions. If applicable law grants a mandatory refund right that cannot be waived, that law will apply.
7. Contact
For subscription billing questions, contact care@paycharge.app.